Headcount development

The Group’s headcount fell by 0.8 percent compared with the end of the prior year. Development across the segments was varied. The number of employees in our Germany operating segment declined by 3.4 percent as a result of efficiency enhancement measures, fewer new hires in the operational units, and the take-up of socially responsible instruments in connection with the staff restructuring. The total number of employees in our United States operating segment increased by 2.1 percent year-on-year at December 31, 2018, compared to December 31, 2017, due primarily to increases in customer support, back office, and network employees, partially offset by a decrease in customer acquisition employees. In our Europe operating segment, staff levels grew by 1.5 percent compared with the end of the prior year. This growth was mainly attributable to our national companies in Austria, where we took over employees of UPC Austria, and in Croatia, due in part to the expansion of our service activities there. The number of employees in our Systems Solutions operating segment decreased by 1.2 percent compared with the end of 2017, due mainly to restructuring measures. In our Group Development operating segment, the number of employees grew slightly compared with the end of 2017. The headcount in the Group Headquarters & Group Services segment was down 3.9 percent compared with the end of 2017. The decline in staff levels caused by ongoing restructuring measures at Vivento was partially offset by the addition of employees at the Technology and Innovation unit.

Workforce statistics

Headcount development
 

 

 

Dec. 31, 2018

Dec. 31, 2017

Change %

Dec. 31, 2016

Dec. 31, 2015

Dec. 31, 2014

a

Since January 1, 2017, we have reported on the Group Development operating segment and within the Group Headquarters & Group Services segment on the Board of Management department Technology and Innovation. Comparative figures have been adjusted retrospectively. For further information, please refer to the section “Group organization,”. and the disclosures in Note 35 “Segment reporting” in the notes to consolidated financial statements.

b

Based on the average number of employees.

FTEs IN THE GROUP

 

215,675

217,349

(0.8)

218,341

225,243

227,811

Of which: Deutsche Telekom AG

 

19,259

21,428

(10.1)

22,571

26,205

28,569

Of which: civil servants (in Germany, with an active service relationship)

 

13,507

15,482

(12.8)

15,999

18,483

19,881

Germany operating segmenta

 

62,621

64,798

(3.4)

66,410

67,927

68,754

United States operating segment

 

46,871

45,888

2.1

44,820

44,229

39,683

Europe operating segmenta

 

48,133

47,421

1.5

46,808

48,920

53,499

Systems Solutions operating segmenta

 

37,467

37,924

(1.2)

37,472

37,850

46,244

Group Development operating segmenta

 

1,976

1,967

0.5

2,572

2,768

0

Group Headquarters & Group Servicesa

 

18,606

19,351

(3.9)

20,258

23,548

19,631

BREAKDOWN BY GEOGRAPHIC AREA

 

 

 

 

 

 

 

Germany

 

98,092

101,901

(3.7)

104,662

110,354

114,749

International

 

117,582

115,448

1.8

113,679

114,888

113,061

Of which: other EU member states

 

61,249

59,952

2.2

59,456

60,710

63,032

Of which: rest of Europe

 

2,471

2,620

(5.7)

2,581

2,945

3,127

Of which: North America

 

47,245

46,332

2.0

45,364

44,803

40,346

Of which: rest of world

 

6,618

6,543

1.1

6,278

6,431

6,556

NATURAL ATTRITION

%

5.1

4.7

 

4.0

4.4

4.2

Of which: Germany

%

1.9

1.7

 

1.4

1.3

1.4

Of which: international

%

9.8

9.2

 

8.1

9.3

8.6

PRODUCTIVITY TRENDb

 

 

 

 

 

 

 

Net revenue per employee

thousands of €

350

346

1.0

331

306

275

Personnel costs
billions of €

 

 

2018

2017

Change %

2016

2015

2014

a

Expenses for staff-related measures.

Personnel costs in the Group

 

16.4

15.5

6.0

16.4

15.8

14.7

Of which: Germany

 

9.2

8.5

8.2

9.8

9.4

9.1

Of which: international

 

7.3

7.0

4.3

6.6

6.4

5.6

Special factorsa

 

1.2

0.6

n. a.

1.6

1.2

0.9

Personnel costs in the Group (adjusted for special factors)

 

15.2

14.9

2.0

14.8

14.6

13.8

Net revenue

 

75.7

74.9

0.9

73.1

69.2

62.7

ADJUSTED PERSONNEL COST RATIO

%

20.1

19.9

 

20.3

21.2

22.0

PERSONNEL COSTS AT DEUTSCHE TELEKOM AG UNDER GERMAN GAAP

 

2.5

2.7

(7.1)

3.5

2.9

2.8