36 Segment reporting

Deutsche Telekom reports on five operating segments, as well as on the Group Headquarters & Group Services segment. Three operating segments are distinguished by region (Germany, United States, Europe), one by customers and products (Systems Solutions), and another by tasks (Group Development). For three operating segments, business activities are assigned by customer and product (Germany, Systems Solutions, United States), while one operating segment allocates its activities on a regional basis (Europe) and another allocates them by equity investment (Group Development).

The Germany operating segment comprises all fixed-network and mobile activities for consumers and business customers in Germany. It also focuses on the business to provide telecommunications services for carriers and the Group’s other operating segments. The United States operating segment comprises all mobile activities in the U.S. market. The Europe operating segment comprises all fixed-network and mobile operations of the national companies in Greece, Romania, Hungary, Poland, the Czech Republic, Croatia, Slovakia, Austria, North Macedonia, and Montenegro. We sold the national company in Albania as of May 7, 2019. In addition to consumer business, most of the national companies also offer solutions for business customers. In the context of international wholesale business, Telekom Global (TGC), which is a unit of the Europe operating segment, sells wholesale telecommunications services to the operating segments as well as to third parties. The Systems Solutions operating segment offers business customers an integrated product and solution portfolio. With offerings for connectivity, digital solutions, cloud and infrastructure, and security, in addition to strategic partnerships, the segment offers its customers help and guidance to implement digital business models. The goal of the Group Development operating segment is to actively manage entities and equity investments to grow their value. This approach led to the creation of GD Towers – comprising Deutsche Funkturm (DFMG) and the Dutch cell tower business – within the Group Development segment, as well as the takeover of Tele2 Netherlands by T‑Mobile Netherlands effective January 2, 2019. Deutsche Telekom Capital Partners (DTCP) and the Group functions of Mergers & Acquisitions and Strategic Portfolio Management have also been assigned to Group Development. The financial stake in Ströer SE & Co. KGaA was transferred to Deutsche Telekom Trust e.V. in August 2019 as plan assets to cover Deutsche Telekom’s existing pension obligations. The Group Development operating segment also included the 12 percent financial stake in BT until March 23, 2018, when it was transferred to Deutsche Telekom Trust e.V. as plan assets. The Group Headquarters & Group Services segment comprises all Group units that cannot be allocated directly to one of the operating segments and also reports on the Board of Management department Technology and Innovation. It unites the cross-segment functions of technology, innovation, and IT of the Germany, Europe, and Systems Solutions operating segments. Group Services provides services to the entire Group; in addition to typical services provided by Deutsche Telekom Services Europe, such as financial accounting, human resources services, and operational procurement, Group Services also includes the placement services of personnel services provider Vivento. Vivento Customer Services GmbH, a provider of call center services, was integrated into the Germany operating segment as of January 1, 2018. Further units are Group Supply Services (GSUS) for real estate management and strategic procurement, and MobilitySolutions, which is a full-service provider for fleet management and mobility services. The comparative figures for 2017 have been adjusted retrospectively in segment reporting.

The business segments shown are reviewed at regular intervals by the Deutsche Telekom Board of Management in terms of the allocation of resources and their earnings performance.

The measurement principles for Deutsche Telekom’s segment reporting structure are based primarily on the IFRSs adopted in the consolidated financial statements. Deutsche Telekom evaluates the segments’ performance based on revenue and profit or loss from operations (EBIT), among other factors. Revenue generated and goods and services exchanged between segments are calculated on the basis of market prices. Services provided by Deutsche Telekom IT are generally charged at cost. Development services are not charged, but capitalized at segment level in accordance with the internal control logic. In accordance with the segments’ control logic, intragroup leases are not capitalized by the lessee, but instead recognized as periodic expenses. Segment assets and liabilities include all assets and liabilities that are carried in the financial statements prepared by the segments and included in the consolidated financial statements. Segment investments include additions to intangible assets and property, plant and equipment. Where entities accounted for using the equity method are directly allocable to a segment, their shares of profit or loss after income taxes and their carrying amounts are reported in that segment’s accounts. All of the performance indicators shown in the following tables are presented exclusively from the segments’ perspective: The effects of intersegment transactions are eliminated and presented in aggregate form in the reconciliation line. The following table shows the performance indicators used by Deutsche Telekom to evaluate the operating segments’ performance as well as additional segment-related indicators:

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millions of €

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net revenue

Inter­segment revenue

Total revenue

Profit (loss) from operations (EBIT)

Depreciation and amortization

Impairment losses

Interest income

 

Interest expense

Share of profit (loss) of associates and joint ventures accounted for using the equity method

Income taxes

Segment assets

Segment liabilities

Segment invest­ments

Invest­ments accounted for using the equity method

Net cash from operating activities

Net cash (used in) from investing activities

Of which: cash capexa

Net cash (used in) from financing activities

Average number of employees

a

Cash outflows for investments in intangible assets (excluding goodwill) and property, plant and equipment, as shown in the statement of cash flows.

Germany

2019

20,572

1,314

21,886

4,063

(4,251)

(4)

3

 

(205)

0

(1)

41,253

30,968

6,237

12

7,498

(4,407)

(4,349)

7,366

61,626

2018

20,351

1,349

21,700

3,969

(4,037)

(6)

4

 

(163)

0

1

37,419

27,571

4,730

12

8,200

(4,538)

(4,240)

(4,303)

63,832

2017

20,552

1,379

21,931

4,276

(3,822)

(6)

6

 

(142)

6

0

33,739

26,641

4,786

12

8,463

(4,246)

(4,214)

(3,976)

65,482

United States

2019

40,418

2

40,420

5,488

(7,777)

0

19

 

(1,623)

116

(1,224)

84,413

54,087

7,240

289

11,438

(6,997)

(6,369)

(4,135)

46,544

2018

36,521

1

36,522

4,634

(5,294)

0

14

 

(993)

(1)

(882)

69,223

43,326

6,699

159

7,567

(4,936)

(4,661)

(2,606)

45,729

2017

35,735

1

35,736

5,930

(5,015)

(4)

14

 

(1,434)

(1)

1,444

64,931

42,003

14,811

189

6,847

(9,948)

(11,932)

(966)

43,935

Europe

2019

11,808

360

12,168

1,182

(2,790)

(341)

29

 

(252)

1

(259)

27,699

10,843

1,974

59

3,585

(1,748)

(1,824)

(1,823)

46,066

2018

11,522

363

11,885

744

(2,334)

(679)

8

 

(205)

3

(282)

27,263

10,134

2,096

60

2,914

(1,960)

(1,887)

(1,161)

48,059

2017

11,218

371

11,589

462

(2,283)

(874)

6

 

(260)

2

(281)

25,746

10,206

2,052

62

2,863

(1,761)

(1,874)

(1,067)

47,416

Systems Solutions

2019

5,380

1,425

6,805

(218)

(503)

(29)

14

 

(28)

0

(39)

6,615

4,800

362

25

54

(398)

(384)

93

37,916

2018

5,497

1,439

6,936

(291)

(403)

(50)

14

 

(9)

(535)

(36)

5,728

3,810

480

24

286

(1,116)

(462)

237

37,837

2017

5,504

1,414

6,918

(1,356)

(394)

(1,242)

13

 

(10)

14

(28)

6,408

5,061

471

31

326

(422)

(383)

253

37,745

Group Development

2019

2,158

639

2,797

615

(812)

0

0

 

(140)

(30)

9

8,395

10,571

558

96

1,142

(610)

(452)

4,937

2,708

2018

1,579

606

2,185

560

(334)

0

0

 

(13)

4

(114)

6,037

8,553

303

311

1,008

(391)

(271)

(3,064)

1,965

2017

1,660

603

2,263

1,504

(304)

0

0

 

(11)

57

(36)

9,997

5,548

335

346

1,000

673

(290)

(4,656)

2,127

Group Headquarters & Group Services

2019

195

2,425

2,620

(1,648)

(1,158)

(2)

1,330

 

(1,510)

(1)

(491)

54,162

65,066

998

9

4,101

(16,675)

(1,028)

(1,729)

17,985

2018

186

2,549

2,735

(1,662)

(815)

(10)

1,017

 

(1,490)

(1)

(487)

50,047

58,931

1,076

10

5,928

(2,412)

(1,078)

705

18,947

2017

278

2,657

2,935

(1,437)

(625)

(32)

1,150

 

(1,526)

(1)

(541)

46,957

55,863

1,018

11

6,709

(10,082)

(1,005)

5,750

19,750

TOTAL

2019

80,531

6,166

86,696

9,482

(17,291)

(376)

1,395

 

(3,758)

87

(2,005)

222,537

176,335

17,369

489

27,818

(30,835)

(14,406)

4,709

212,846

2018

75,656

6,307

81,963

7,954

(13,217)

(745)

1,057

 

(2,873)

(529)

(1,800)

195,717

152,325

15,384

576

25,903

(15,353)

(12,599)

(10,192)

216,369

2017

74,947

6,425

81,372

9,379

(12,443)

(2,157)

1,189

 

(3,383)

76

558

187,778

145,323

23,473

651

26,207

(25,786)

(19,698)

(4,662)

216,454

Reconciliation

2019

0

(6,166)

(6,166)

(25)

25

(21)

(1,047)

 

1,046

0

12

(51,865)

(51,894)

(75)

0

(4,744)

16,605

48

(11,850)

0

2018

0

(6,307)

(6,307)

47

104

23

(780)

 

779

0

(24)

(50,342)

(50,387)

(130)

0

(7,955)

1,056

107

6,933

0

2017

0

(6,425)

(6,425)

4

15

(1)

(869)

 

866

0

0

(46,444)

(46,459)

(332)

0

(9,011)

8,972

204

68

0

GROUP

2019

80,531

0

80,531

9,457

(17,266)

(397)

348

 

(2,712)

87

(1,993)

170,672

124,441

17,294

489

23,074

(14,230)

(14,357)

(7,141)

212,846

2018

75,656

0

75,656

8,001

(13,113)

(722)

277

 

(2,094)

(529)

(1,824)

145,375

101,938

15,255

576

17,948

(14,297)

(12,492)

(3,259)

216,369

2017

74,947

0

74,947

9,383

(12,428)

(2,158)

320

 

(2,517)

76

558

141,334

98,864

23,141

651

17,196

(16,814)

(19,494)

(4,594)

216,454

Download

millions of €

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net revenue

Inter­segment revenue

Total revenue

Profit (loss) from operations (EBIT)

Depreciation and amortization

Impairment losses

Interest income

 

Interest expense

Share of profit (loss) of associates and joint ventures accounted for using the equity method

Income taxes

Segment assets

Segment liabilities

Segment invest­ments

Invest­ments accounted for using the equity method

Net cash from operating activities

Net cash (used in) from investing activities

Of which: cash capexa

Net cash (used in) from financing activities

Average number of employees

a

Cash outflows for investments in intangible assets (excluding goodwill) and property, plant and equipment, as shown in the statement of cash flows.

Germany

2019

20,572

1,314

21,886

4,063

(4,251)

(4)

3

 

(205)

0

(1)

41,253

30,968

6,237

12

7,498

(4,407)

(4,349)

7,366

61,626

2018

20,351

1,349

21,700

3,969

(4,037)

(6)

4

 

(163)

0

1

37,419

27,571

4,730

12

8,200

(4,538)

(4,240)

(4,303)

63,832

2017

20,552

1,379

21,931

4,276

(3,822)

(6)

6

 

(142)

6

0

33,739

26,641

4,786

12

8,463

(4,246)

(4,214)

(3,976)

65,482

United States

2019

40,418

2

40,420

5,488

(7,777)

0

19

 

(1,623)

116

(1,224)

84,413

54,087

7,240

289

11,438

(6,997)

(6,369)

(4,135)

46,544

2018

36,521

1

36,522

4,634

(5,294)

0

14

 

(993)

(1)

(882)

69,223

43,326

6,699

159

7,567

(4,936)

(4,661)

(2,606)

45,729

2017

35,735

1

35,736

5,930

(5,015)

(4)

14

 

(1,434)

(1)

1,444

64,931

42,003

14,811

189

6,847

(9,948)

(11,932)

(966)

43,935

Europe

2019

11,808

360

12,168

1,182

(2,790)

(341)

29

 

(252)

1

(259)

27,699

10,843

1,974

59

3,585

(1,748)

(1,824)

(1,823)

46,066

2018

11,522

363

11,885

744

(2,334)

(679)

8

 

(205)

3

(282)

27,263

10,134

2,096

60

2,914

(1,960)

(1,887)

(1,161)

48,059

2017

11,218

371

11,589

462

(2,283)

(874)

6

 

(260)

2

(281)

25,746

10,206

2,052

62

2,863

(1,761)

(1,874)

(1,067)

47,416

Systems Solutions

2019

5,380

1,425

6,805

(218)

(503)

(29)

14

 

(28)

0

(39)

6,615

4,800

362

25

54

(398)

(384)

93

37,916

2018

5,497

1,439

6,936

(291)

(403)

(50)

14

 

(9)

(535)

(36)

5,728

3,810

480

24

286

(1,116)

(462)

237

37,837

2017

5,504

1,414

6,918

(1,356)

(394)

(1,242)

13

 

(10)

14

(28)

6,408

5,061

471

31

326

(422)

(383)

253

37,745

Group Development

2019

2,158

639

2,797

615

(812)

0

0

 

(140)

(30)

9

8,395

10,571

558

96

1,142

(610)

(452)

4,937

2,708

2018

1,579

606

2,185

560

(334)

0

0

 

(13)

4

(114)

6,037

8,553

303

311

1,008

(391)

(271)

(3,064)

1,965

2017

1,660

603

2,263

1,504

(304)

0

0

 

(11)

57

(36)

9,997

5,548

335

346

1,000

673

(290)

(4,656)

2,127

Group Headquarters & Group Services

2019

195

2,425

2,620

(1,648)

(1,158)

(2)

1,330

 

(1,510)

(1)

(491)

54,162

65,066

998

9

4,101

(16,675)

(1,028)

(1,729)

17,985

2018

186

2,549

2,735

(1,662)

(815)

(10)

1,017

 

(1,490)

(1)

(487)

50,047

58,931

1,076

10

5,928

(2,412)

(1,078)

705

18,947

2017

278

2,657

2,935

(1,437)

(625)

(32)

1,150

 

(1,526)

(1)

(541)

46,957

55,863

1,018

11

6,709

(10,082)

(1,005)

5,750

19,750

TOTAL

2019

80,531

6,166

86,696

9,482

(17,291)

(376)

1,395

 

(3,758)

87

(2,005)

222,537

176,335

17,369

489

27,818

(30,835)

(14,406)

4,709

212,846

2018

75,656

6,307

81,963

7,954

(13,217)

(745)

1,057

 

(2,873)

(529)

(1,800)

195,717

152,325

15,384

576

25,903

(15,353)

(12,599)

(10,192)

216,369

2017

74,947

6,425

81,372

9,379

(12,443)

(2,157)

1,189

 

(3,383)

76

558

187,778

145,323

23,473

651

26,207

(25,786)

(19,698)

(4,662)

216,454

Reconciliation

2019

0

(6,166)

(6,166)

(25)

25

(21)

(1,047)

 

1,046

0

12

(51,865)

(51,894)

(75)

0

(4,744)

16,605

48

(11,850)

0

2018

0

(6,307)

(6,307)

47

104

23

(780)

 

779

0

(24)

(50,342)

(50,387)

(130)

0

(7,955)

1,056

107

6,933

0

2017

0

(6,425)

(6,425)

4

15

(1)

(869)

 

866

0

0

(46,444)

(46,459)

(332)

0

(9,011)

8,972

204

68

0

GROUP

2019

80,531

0

80,531

9,457

(17,266)

(397)

348

 

(2,712)

87

(1,993)

170,672

124,441

17,294

489

23,074

(14,230)

(14,357)

(7,141)

212,846

2018

75,656

0

75,656

8,001

(13,113)

(722)

277

 

(2,094)

(529)

(1,824)

145,375

101,938

15,255

576

17,948

(14,297)

(12,492)

(3,259)

216,369

2017

74,947

0

74,947

9,383

(12,428)

(2,158)

320

 

(2,517)

76

558

141,334

98,864

23,141

651

17,196

(16,814)

(19,494)

(4,594)

216,454

millions of €

 

 

 

 

 

 

 

 

 

 

 

Net revenue

Inter­segment revenue

Total revenue

Profit (loss) from operations (EBIT)

Depreciation and amortization

Impair­ment losses

Interest
income

Interest
expense

Germany

2019

20,572

1,314

21,886

4,063

(4,251)

(4)

3

(205)

2018

20,351

1,349

21,700

3,969

(4,037)

(6)

4

(163)

2017

20,552

1,379

21,931

4,276

(3,822)

(6)

6

(142)

United States

2019

40,418

2

40,420

5,488

(7,777)

0

19

(1,623)

2018

36,521

1

36,522

4,634

(5,294)

0

14

(993)

2017

35,735

1

35,736

5,930

(5,015)

(4)

14

(1,434)

Europe

2019

11,808

360

12,168

1,182

(2,790)

(341)

29

(252)

2018

11,522

363

11,885

744

(2,334)

(679)

8

(205)

2017

11,218

371

11,589

462

(2,283)

(874)

6

(260)

Systems Solutions

2019

5,380

1,425

6,805

(218)

(503)

(29)

14

(28)

2018

5,497

1,439

6,936

(291)

(403)

(50)

14

(9)

2017

5,504

1,414

6,918

(1,356)

(394)

(1,242)

13

(10)

Group Development

2019

2,158

639

2,797

615

(812)

0

0

(140)

2018

1,579

606

2,185

560

(334)

0

0

(13)

2017

1,660

603

2,263

1,504

(304)

0

0

(11)

Group Headquarters & Group Services

2019

195

2,425

2,620

(1,648)

(1,158)

(2)

1,330

(1,510)

2018

186

2,549

2,735

(1,662)

(815)

(10)

1,017

(1,490)

2017

278

2,657

2,935

(1,437)

(625)

(32)

1,150

(1,526)

TOTAL

2019

80,531

6,166

86,696

9,482

(17,291)

(376)

1,395

(3,758)

2018

75,656

6,307

81,963

7,954

(13,217)

(745)

1,057

(2,873)

2017

74,947

6,425

81,372

9,379

(12,443)

(2,157)

1,189

(3,383)

Reconciliation

2019

0

(6,166)

(6,166)

(25)

25

(21)

(1,047)

1,046

2018

0

(6,307)

(6,307)

47

104

23

(780)

779

2017

0

(6,425)

(6,425)

4

15

(1)

(869)

866

GROUP

2019

80,531

0

80,531

9,457

(17,266)

(397)

348

(2,712)

2018

75,656

0

75,656

8,001

(13,113)

(722)

277

(2,094)

2017

74,947

0

74,947

9,383

(12,428)

(2,158)

320

(2,517)

millions of €

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Share of profit (loss) of associates and joint ventures accounted for using the equity method

Income taxes

Segment assets

Segment liabilities

Segment invest­ments

Invest­ments accounted for using the equity method

Net cash from operating activities

Net cash (used in) from investing activities

Of which: cash capexa

Net cash (used in) from financing activities

Average number of employees

a

Cash outflows for investments in intangible assets (excluding goodwill) and property, plant and equipment, as shown in the statement of cash flows.

Germany

2019

0

(1)

41,253

30,968

6,237

12

7,498

(4,407)

(4,349)

7,366

61,626

2018

0

1

37,419

27,571

4,730

12

8,200

(4,538)

(4,240)

(4,303)

63,832

2017

6

0

33,739

26,641

4,786

12

8,463

(4,246)

(4,214)

(3,976)

65,482

United States

2019

116

(1,224)

84,413

54,087

7,240

289

11,438

(6,997)

(6,369)

(4,135)

46,544

2018

(1)

(882)

69,223

43,326

6,699

159

7,567

(4,936)

(4,661)

(2,606)

45,729

2017

(1)

1,444

64,931

42,003

14,811

189

6,847

(9,948)

(11,932)

(966)

43,935

Europe

2019

1

(259)

27,699

10,843

1,974

59

3,585

(1,748)

(1,824)

(1,823)

46,066

2018

3

(282)

27,263

10,134

2,096

60

2,914

(1,960)

(1,887)

(1,161)

48,059

2017

2

(281)

25,746

10,206

2,052

62

2,863

(1,761)

(1,874)

(1,067)

47,416

Systems Solutions

2019

0

(39)

6,615

4,800

362

25

54

(398)

(384)

93

37,916

2018

(535)

(36)

5,728

3,810

480

24

286

(1,116)

(462)

237

37,837

2017

14

(28)

6,408

5,061

471

31

326

(422)

(383)

253

37,745

Group Development

2019

(30)

9

8,395

10,571

558

96

1,142

(610)

(452)

4,937

2,708

2018

4

(114)

6,037

8,553

303

311

1,008

(391)

(271)

(3,064)

1,965

2017

57

(36)

9,997

5,548

335

346

1,000

673

(290)

(4,656)

2,127

Group Headquarters & Group Services

2019

(1)

(491)

54,162

65,066

998

9

4,101

(16,675)

(1,028)

(1,729)

17,985

2018

(1)

(487)

50,047

58,931

1,076

10

5,928

(2,412)

(1,078)

705

18,947

2017

(1)

(541)

46,957

55,863

1,018

11

6,709

(10,082)

(1,005)

5,750

19,750

TOTAL

2019

87

(2,005)

222,537

176,335

17,369

489

27,818

(30,835)

(14,406)

4,709

212,846

2018

(529)

(1,800)

195,717

152,325

15,384

576

25,903

(15,353)

(12,599)

(10,192)

216,369

2017

76

558

187,778

145,323

23,473

651

26,207

(25,786)

(19,698)

(4,662)

216,454

Reconciliation

2019

0

12

(51,865)

(51,894)

(75)

0

(4,744)

16,605

48

(11,850)

0

2018

0

(24)

(50,342)

(50,387)

(130)

0

(7,955)

1,056

107

6,933

0

2017

0

0

(46,444)

(46,459)

(332)

0

(9,011)

8,972

204

68

0

GROUP

2019

87

(1,993)

170,672

124,441

17,294

489

23,074

(14,230)

(14,357)

(7,141)

212,846

2018

(529)

(1,824)

145,375

101,938

15,255

576

17,948

(14,297)

(12,492)

(3,259)

216,369

2017

76

558

141,334

98,864

23,141

651

17,196

(16,814)

(19,494)

(4,594)

216,454

Information on geographic areas. The Group’s non-current assets and net revenue are shown by region: Germany, Europe (excluding Germany), North America, and other countries. The North America region comprises the United States and Canada. The Europe (excluding Germany) region covers the entire European Union (excluding Germany) and the other countries in Europe. Other countries include all countries that are not Germany or in Europe (excluding Germany) or North America. Non-current assets are allocated to the regions according to the location of the assets in question. Non-current assets encompass intangible assets; property, plant and equipment; investments accounted for using the equity method; as well as other non-current assets. Net revenue is allocated according to the location of the respective customers’ operations.

millions of €

 

 

 

 

 

 

 

Non-current assets

Net revenue

 

 

 

 

 

 

 

 

Dec. 31, 2019

Dec. 31, 2018

Dec. 31, 2017

2019

2018a

2017

a

Due to a change in allocation between the geographical segments, the value of net revenue for the comparative period 2018 was adjusted retrospectively.

Germany

42,424

38,093

37,248

24,600

24,358

24,556

International

94,784

79,133

73,965

55,930

51,298

50,391

Europe (excluding Germany)

23,599

21,263

20,172

14,858

14,065

13,913

North America

71,079

57,817

53,724

40,445

36,667

35,897

Other countries

106

53

69

628

566

580

GROUP

137,208

117,226

111,213

80,531

75,656

74,947

Information on products and services. Revenue generated with external customers for groups of comparable products and services developed as follows:

millions of €

 

 

 

 

Net revenue

 

 

 

 

 

2019

2018

2017

Telecommunications

73,037

68,241

67,688

ICT solutions

7,039

6,958

6,735

Other

454

457

524

 

80,531

75,656

74,947

Wholesale
Refers to the business of selling services to third parties who sell them to their own retail customers either directly or after further processing.
ICT
Information and Communication Technology
Carrier
A telecommunications network operator.