Headcount development
The Group’s headcount increased by 7.5 % compared with the end of the prior year, mainly due to the integration of Sprint employees in the United States. The developments were varied across our segments: In our Germany operating segment the number of employees decreased by 4.4 % compared with 2019 due to the take-up of socially responsible instruments in connection with staff restructuring, such as the dedicated retirement and phased retirement programs. The total number of employees in our United States operating segment increased by 50.7 % compared with December 31, 2019, primarily due to the integration of the Sprint workforce. In our Europe operating segment, the headcount was down 7.1 % compared with the end of the prior year, with staff levels decreasing in Hungary, Greece, and Romania in particular. The total headcount in our Systems Solutions operating segment was down 4.7 % against year-end 2019, primarily as a result of efficiency enhancement measures. In the Group Development operating segment, the 3.1 % increase in the number of employees can be attributed to the insourcing of activities previously carried out externally to achieve cost savings at T‑Mobile Netherlands. The headcount in the Group Headquarters & Group Services segment was down 4.1 % compared with the end of 2019, mainly due to ongoing staff restructuring at Vivento.
Workforce statistics
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Dec. 31, 2020 |
Dec. 31, 2019 |
Change |
Dec. 31, 2018 |
Dec. 31, 2017 |
Dec. 31, 2016 |
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|---|---|---|---|---|---|---|---|---|---|
FTEs in the Group |
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226,291 |
210,533 |
7.5 |
215,675 |
217,349 |
218,341 |
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Of which: Deutsche Telekom AG |
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15,374 |
17,461 |
(12.0) |
19,259 |
21,428 |
22,571 |
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Of which: civil servants (in Germany, with an active service relationship) |
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10,583 |
12,153 |
(12.9) |
13,507 |
15,482 |
15,999 |
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Germany operating segment |
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66,051 |
69,117 |
(4.4) |
71,549 |
64,798 |
66,410 |
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United States operating segment |
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71,303 |
47,312 |
50.7 |
46,871 |
45,888 |
44,820 |
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Europe operating segment |
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41,273 |
44,410 |
(7.1) |
47,964 |
47,421 |
46,808 |
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Systems Solutions operating segment |
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28,395 |
29,800 |
(4.7) |
28,945 |
37,924 |
37,472 |
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Group Development operating segment |
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2,684 |
2,603 |
3.1 |
1,976 |
1,967 |
2,572 |
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Group Headquarters & Group Services |
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16,585 |
17,292 |
(4.1) |
18,370 |
19,351 |
20,258 |
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Breakdown by geographic area |
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Germany |
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89,032 |
94,111 |
(5.4) |
98,092 |
101,901 |
104,662 |
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International |
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137,258 |
116,422 |
17.9 |
117,582 |
115,448 |
113,679 |
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Of which: other EU member states |
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55,816 |
58,743 |
(5.0) |
61,249 |
59,952 |
59,456 |
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Of which: rest of Europe |
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2,168 |
2,055 |
5.5 |
2,471 |
2,620 |
2,581 |
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Of which: North America |
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71,617 |
47,652 |
50.3 |
47,245 |
46,332 |
45,364 |
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Of which: rest of world |
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7,658 |
7,971 |
(3.9) |
6,618 |
6,543 |
6,278 |
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Natural attrition |
% |
3.9 |
5.3 |
(26.4) |
5.1 |
4.7 |
4.0 |
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Of which: Germany |
% |
2.0 |
2.3 |
(13.9) |
1.9 |
1.7 |
1.4 |
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Of which: international |
% |
6.6 |
9.5 |
(30.5) |
9.8 |
9.2 |
8.1 |
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Productivity trenda |
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Net revenue per employee |
thousands of € |
452 |
378 |
19.4 |
350 |
346 |
331 |
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billions of € |
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2020 |
2019 |
Change |
2018 |
2017 |
2016 |
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|---|---|---|---|---|---|---|---|---|---|
Personnel costs in the Group |
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18.9 |
16.7 |
12.7 |
16.4 |
15.5 |
16.4 |
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Of which: Germany |
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8.8 |
8.7 |
0.7 |
9.2 |
8.5 |
9.8 |
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Of which: international |
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10.1 |
8.0 |
25.7 |
7.3 |
7.0 |
6.6 |
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Special factorsa |
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1.8 |
1.0 |
77.0 |
1.2 |
0.6 |
1.6 |
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Personnel costs in the Group (adjusted for special factors) |
|
17.0 |
15.7 |
8.2 |
15.2 |
14.9 |
14.8 |
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Net revenue |
|
101.0 |
80.5 |
25.4 |
75.7 |
74.9 |
73.1 |
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Adjusted personnel cost ratio |
% |
16.8 |
19.5 |
(13.7) |
20.1 |
19.9 |
20.3 |
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Personnel costs at Deutsche Telekom AG under German GAAP |
|
2.3 |
2.3 |
(1.5) |
2.5 |
2.7 |
3.5 |
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